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Premium Support Suite helps hosting providers turn faster support into a paid upgrade, with licence-controlled access, premium ticket detection, SLA visibility and optional team alerts.
Built for hosting providers who want to sell premium support properly instead of manually watching for high-value customers.
Automatically detects clients with selected active WHMCS products or product addons.
Works across your existing WHMCS departments without forcing a separate premium support department.
Premium tickets can be highlighted so staff can identify and handle them faster.
Optional response timers and overdue indicators help your team manage premium expectations.
Use optional Discord or Slack webhooks for new premium tickets or overdue responses.
Requires an active licence key and supports monthly, yearly and owned licences.
Premium Support Suite adds a clear premium layer on top of WHMCS, helping your team identify customers who have paid for faster support.
No need to rebuild your support departments or move clients into a completely different support system.
Premium Support Suite is not just a ticket priority tweak. It is designed to help hosting providers monetise support properly.
| Feature | Manual WHMCS Setup | Generic Priority Tickets | Premium Support Suite |
|---|---|---|---|
| Premium product/addon detection | No | No | Yes |
| Works across normal departments | Manual | Limited | Yes |
| Licence controlled plugin access | No | No | Yes |
| Optional SLA visibility | No | Limited | Yes |
| Optional Slack/Discord alerts | No | No | Yes |
| Support upsell workflow | Manual | No | Yes |
All licence types include plugin updates and support while the licence remains active.
Best for testing the plugin or starting small.
Active monthly licence required.
Best for hosts wanting the lowest yearly cost.
Save compared with monthly.
Best for providers who prefer one-time software licences.
Owned licence for one WHMCS installation.
Customers download the plugin from their client area, upload it to WHMCS, then activate their licence key.
Choose monthly, yearly or owned from the WHMCS store.
Download the ZIP from the client area once the order is active.
Upload the folder to /modules/addons/dh_premium_support/.
Enter the licence key inside the module settings and configure options.
Add a profitable premium support layer to your hosting business without replacing your existing WHMCS support system.
Common questions about installation, downloads, licences and WHMCS validation.
Once your order is active, log in to the Dash Horizon client area and download the plugin from your available downloads or product/service details.
Your licence key is shown inside your WHMCS product/service details after the order has been activated. It may also be included in your product welcome email.
Make sure the order has been paid and activated first. If the licence has not been generated yet, the plugin cannot validate it. If needed, run the module create action in WHMCS.
The licence can be tied to the domain, IP address and installation directory. If your WHMCS installation moves, reissue the licence from the client area and then activate it again.
Yes. Monthly, yearly and owned licences include updates and support while the licence remains active.
No. Premium Support Suite is a fully licensed premium WHMCS plugin.
Yes. This is one of the recommended setups. You can sell Premium Support as a product addon and tell the plugin which addon grants premium support status.
No. The plugin can work as a global premium layer across your existing WHMCS support departments.
No. Discord, Slack, SLA timers and dashboard visibility are optional. If disabled, they do not make external calls.
The plugin locks premium features until a valid active licence is entered again.