Save 50% on web design, contact us today to take part in the offer!
Add Premium Support to an active Dash Horizon service and your eligible tickets receive clearer priority handling, faster visibility and improved escalation across our support system.
Standard support is included with eligible services, but Premium Support is designed for customers who rely on their website, hosting or online systems every day.
Your tickets are clearly marked so our team can identify premium requests faster.
Premium Support helps your requests receive faster attention compared with the standard queue.
Important issues can be escalated more clearly, helping reduce delays and back-and-forth.
Premium Support can apply across eligible support departments, not just one separate queue.
Perfect for business websites, ecommerce stores, agencies and customers who need reliable help.
Add it to an active service, and cancel when it is no longer needed.
Premium Support does not replace standard support. It adds a higher-priority layer for customers who need faster visibility.
Included with eligible Dash Horizon services.
For customers who want faster visibility and priority handling.
Premium Support is added as an upgrade to an active Dash Horizon service.
Open your Dash Horizon client area and view your active services.
Choose Premium Support from the available service addons.
Submit support requests as normal through the client area.
Eligible tickets are marked and prioritised for faster visibility.
Add Premium Support to an active service and your eligible tickets will receive priority handling across our support system.
Common questions about Premium Support, eligibility and how it works.
Yes. Premium Support is added as an upgrade to an active Dash Horizon service, such as hosting or another eligible product.
No. Premium Support improves priority visibility and handling, but some issues still depend on investigation time, third-party systems, DNS propagation or client-side access.
If your account has Premium Support active, eligible tickets can be prioritised across our support system. Some departments or request types may still follow normal processes where appropriate.
Yes. If Premium Support is cancelled, your account will return to the standard support queue.
Premium Support is best for faster ticket visibility and priority handling. It is not a guaranteed emergency response service or 24/7 incident contract unless agreed separately.
If the service linked to Premium Support is cancelled or inactive, Premium Support access may also stop.