How we protect your data

1. Who we are

Dash Horizon provides web hosting, website design, development, SEO, domain-related services, support services, consultancy and related digital products.

For the purpose of this Privacy Policy, “Dash Horizon”, “we”, “us” or “our” refers to the business operating the website and client area.

2. Personal data we collect

• Identity details, such as your name, company name and account username.
• Contact details, such as email address, phone number and billing address.
• Account data, including services, invoices, support tickets and client area activity.
• Payment and billing records. We do not intentionally store full card numbers on our website.
• Technical data, including IP address, browser, device type, logs, timestamps and security events.
• Website, hosting and domain data needed to provide services.
• Marketing preferences and communication history.

3. How we use your data

4. Lawful bases for processing

We rely on one or more lawful bases depending on the purpose:

• Contract: to provide services you have purchased or requested.
• Legal obligation: for tax, accounting, regulatory or legal requirements.
• Legitimate interests: to secure our services, prevent abuse, improve systems and support customers.
• Consent: for certain marketing, cookies or optional communications where required.

5. Who we share data with

We may share data with trusted providers where necessary to operate our services, including:

• Payment processors and fraud prevention providers.
• Hosting, infrastructure, backup and security providers.
• Domain registrars, registry operators and DNS providers.
• Support, email, analytics and business software providers.
• Professional advisers, insurers, law enforcement or regulators where required.

We do not sell your personal data.

6. Payments, WHMCS and client area

Our client area may be powered by WHMCS or similar billing/support software. Information submitted through the client area may be used to manage accounts, services, invoices, support tickets and communications.

Payment providers may process payment details directly. Their own privacy notices and security practices may apply.

7. Cookies and analytics

We may use cookies and similar technologies to keep the website working, remember preferences, secure accounts, analyse performance and improve user experience.

You can manage cookies through your browser settings. Blocking some cookies may affect website or client area functionality.

8. How long we keep data

We keep personal data only as long as needed for the purpose it was collected, including service delivery, accounting, dispute handling, fraud prevention, legal compliance and security.

Account, invoice and support records may be retained after services end where needed for legitimate business, legal or tax reasons.

9. Your rights

Depending on the circumstances, you may have the right to:

• Access your personal data.
• Correct inaccurate data.
• Request deletion of data.
• Object to certain processing.
• Restrict processing.
• Request data portability.
• Withdraw consent where processing is based on consent.
• Complain to the Information Commissioner’s Office.

10. Security

We use reasonable technical and organisational measures to protect personal data, including access controls, secure systems, monitoring and account security measures.

No internet service can be guaranteed completely secure. You are responsible for keeping your passwords and account access secure.

11. Contact and updates

We may update this Privacy Policy from time to time. The latest version will apply from the date shown on this page.

Last updated: 4 May 2026